Welcome to the Vereba Help Centre!
Find quick answers to the most commonly asked questions about orders, shipping, returns, and more.

Orders & Payments

Q: How do I place an order?
A: Simply browse our collection, select your preferred size and color, and click “Add to Cart.” Proceed to checkout to complete your purchase securely.

Q: What payment methods do you accept?
A: We accept all major credit/debit cards and secure payment options through our trusted payment partners.

Q: Can I modify or cancel my order after placing it?
A: If your order hasn’t been processed yet (within 12 hours), contact us at support@vereba.shop to request changes or cancellations.

Shipping & Delivery

Q: How long does shipping take?
A: Orders are processed in 1–3 business days and delivered within 3–6 business days across the United States.

Q: Do you ship internationally?
A: Currently, we only ship within the United States.

Q: Will I receive tracking information?
A: Yes, once your order is shipped, you’ll receive a tracking number via email to monitor your delivery.

Returns & Refunds

Q: What’s your return policy?
A: We accept returns within 14 days of delivery. Items must be unused, in original packaging, and with tags intact.

Q: How do I start a return?
A: Email us at support@vereba.shop with your order number and reason for return. We’ll guide you through the steps.

Q: How long does it take to receive my refund?
A: Once we receive and inspect your returned item, refunds are processed within 5–7 business days to your original payment method.

Product & Sizing

Q: How do I know which size to choose?
A: Each product includes a size chart to help you select the perfect fit. If you’re unsure, feel free to contact us for personalized sizing support.

Q: Are the colors accurate to what’s shown online?
A: We do our best to represent product colors accurately, but screen settings may cause slight variations.

Contact Information

Business Name: Vereba
Business Email: support@vereba.shop
Phone Number: +1 (737)412-2154
Business Hours: 9AM to 5PM
Office Address: 2209 Hidden Meadow Ln, Houston, Texas 77089, USA